Job Title: Patient Support Specialist – NJ Late Shift
Location: Whippany, New Jersey (On-Site)
Job Summary: We are seeking a Patient Support Specialist – NJ Late Shift to help deliver a high-touch patient experience for prescription medication access and reimbursement support. Our team is looking for someone who brings strong empathy, clear communication, and a patient-first mindset to support patients, physicians, and pharmacies from start to finish.
Responsibilities:
- Respond to inbound and outbound calls and claims from patients, physicians, and pharmacies.
- Support access-to-care and reimbursement needs with a focus on patient empathy and ease of use.
- Escalate requests when needed and coordinate with internal teams to help resolve issues.
- Assist with administrative tasks such as mail sort and claims processing when assigned.
Required:
- High school diploma or GED required.
- 1+ years of experience in health care or case management within a high-volume contact center environment, or a similar environment.
- Experience working in pharmacy benefits, health care insurance, and/or medical billing preferred.
- Strong communication skills, including the ability to listen actively and write with correct spelling, grammar, and punctuation.
- High level of empathy, emotional intelligence, adaptability, critical thinking, and problem-solving ability.
- Fluent in English and Spanish, with the ability to speak, read, and write both languages, is a plus.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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