Job Title: Patient Support Specialist – NJ Late Shift
Location: Whippany, New Jersey (On-Site)
Job Summary: We are representing an opportunity for a Patient Support Specialist – NJ Late Shift with a company that delivers compassionate, high-touch support to patients needing access to prescription medications. Our team is seeking a candidate who can help guide patients, physicians, and pharmacies through program information, eligibility, reimbursement support, and issue resolution with professionalism and empathy.
Responsibilities:
- Respond to inbound and outbound calls and claims from patients, physicians, and pharmacies to support access to care and reimbursement needs.
- Provide clear program information, eligibility support, and general assistance to help improve the patient experience.
- Escalate requests when needed and partner with internal teams such as Program Management, IT, and other Contact Center groups to resolve issues.
- Assist with additional administrative tasks as needed, including mail sorting and claims processing.
Required:
- High School diploma or GED is required.
- 1+ years of experience in health care, case management, or a high-volume contact center environment is preferred.
- Experience in patient care, health care case management, customer empathy, emotional intelligence, and communication skills is required.
- Knowledge of pharmacy benefits, health care insurance, or medical billing is preferred.
- Experience with third-party systems such as SelectRx, Pro-Care, or FSV is a plus.
- Experience with call center software such as Five9, In-Contact, or similar platforms is a plus.
- English and Spanish language skills, including speaking, reading, and writing, are a plus.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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