Job Title: Patient Support Specialist – Pgh Late Shift
Location: Pittsburgh, Pennsylvania (On-Site)
Job Summary: We are representing an opportunity for a Patient Support Specialist – Pgh Late Shift with a company that delivers high-touch patient support for prescription access needs. This role focuses on compassionate, detail-oriented service that helps patients, physicians, and pharmacies navigate program information, eligibility, reimbursement support, and general questions with ease.
Responsibilities:
- Respond to inbound and outbound calls and claims from patients, physicians, and pharmacies related to access to care and reimbursement needs.
- Deliver empathetic, easy-to-understand support that helps improve the patient experience and encourages medication adherence.
- Process claims and answer phones based on volume, while maintaining accuracy and service quality.
- Escalate issues as needed and coordinate with internal teams such as Program Management, IT, and other Patient Support groups to resolve concerns.
Required:
- High School Diploma or GED is required.
- At least 1 year of healthcare or case management experience in a high-volume contact center environment, or a similar environment, is preferred.
- Experience working in pharmacy benefits, health care insurance, or medical billing is preferred.
- Strong communication skills, including the ability to convey information clearly, listen actively, and write with correct spelling, grammar, and punctuation.
- High level of empathy, emotional intelligence, customer focus, adaptability, and problem-solving ability.
- Experience with call center software, third-party systems, or fluency in English and Spanish is a plus.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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