Job Title: Customer Service Representative – Logistics – Junior
Location: Remote
Job Summary: We are seeking a detail-oriented professional to support vendor and carrier operations through timely communication, case management, and systems administration. Our team is looking for someone who can help maintain service quality, resolve routing and access issues, and contribute to smooth day-to-day logistics support.
Responsibilities:
- Provide responsive support to vendors and carriers, handling incoming calls and inquiries with professionalism and accuracy.
- Create and manage ServiceNow cases for all incoming calls to support reporting and issue tracking.
- Support order submission, routing requests, purchase order date questions, user profile setup, and E-Routing access needs.
- Assist with vendor code adds, carrier performance issues, troubleshooting, and coordination with planning teams to support resolution.
Required:
- 2-5 years of customer service, supply chain, merchandising/planning, or distribution experience.
- Outstanding communication skills and strong phone call etiquette.
- Ability to multitask and work in a fast-paced environment with high attention to detail.
- Basic knowledge of Microsoft Office, including Word, Excel, and PowerPoint.
- Ability to work flexibly, including overtime, holidays when needed, and coverage schedules as required by the business.
- Comfort working collaboratively, maintaining confidentiality, and adapting to changing priorities.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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