Job Title: Patient Support Specialist – NJ Late Shift
Location: Whippany, New Jersey (On-Site)
Job Summary: We are seeking a Patient Support Specialist to deliver compassionate, high-touch support that helps patients access prescription medications and navigate reimbursement needs. Our team is looking for a candidate who can provide clear communication, strong empathy, and reliable service while supporting a fast-paced contact center environment.
Responsibilities:
- Respond to inbound and outbound phone calls and claims from patients, physicians, and pharmacies.
- Provide program information, eligibility support, reimbursement assistance, and general guidance to support access to care.
- Escalate requests when needed and partner with internal teams to help resolve issues.
- Assist with additional administrative tasks as needed, including mail sorting and claims processing.
Required:
- High School diploma or GED required.
- 1+ years of experience in health care or case management within a high-volume contact center environment, or a similar environment preferred.
- Required skills: communication skills, health care case management, customer empathy, emotional intelligence, and patient care.
- Fluency in English with speaking, reading, and writing proficiency; Spanish speaking ability is a plus.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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