Job Title: Patient Support Specialist – NJ Late Shift
Location: Whippany, New Jersey (On-Site)
Job Summary: We are seeking a Patient Support Specialist to help support patients, physicians, and pharmacies with access-to-care and reimbursement needs for prescription medication programs. Our team is looking for someone who brings strong empathy, clear communication, and a service-first mindset to help create a smooth, reassuring patient experience from start to finish.
Responsibilities:
- Respond to inbound and outbound calls and claims from patients, physicians, and pharmacies.
- Provide program information, eligibility support, reimbursement assistance, and general guidance to help improve the patient experience.
- Escalate requests as needed and coordinate with internal teams such as Program Management, IT, and other contact center groups.
- Assist with additional administrative tasks as needed, including mail sorting and claims processing.
Required:
- High School diploma or GED required.
- 1+ years of experience in health care, case management, or a high-volume contact center environment preferred.
- Experience working in pharmacy benefits, health care insurance, and/or medical billing preferred.
- Must have strong communication skills, high empathy and emotional intelligence, adaptability, problem-solving ability, and the ability to write clearly with correct spelling, grammar, and punctuation.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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