Job Title: Patient Support Specialist – NJ
Location: Whippany, New Jersey (On-Site)
Job Summary: We are seeking a Patient Support Specialist – NJ to help deliver a high-touch patient experience focused on access to care and reimbursement support. This role is designed for a candidate who brings strong empathy, clear communication, and a service mindset to support patients, physicians, and pharmacies throughout the process.
Responsibilities:
- Respond to inbound and outbound phone calls and claims from patients, physicians, and pharmacies.
- Support access to care, reimbursement needs, and general program information with a strong focus on patient experience.
- Escalate requests as needed and coordinate with internal teams to help resolve issues.
- Assist with administrative tasks such as mail sorting and claims processing when required.
Required:
- High School diploma or GED required.
- 1+ years of experience in health care or case management within a high-volume contact center environment, or a similar environment preferred.
- Experience working in pharmacy benefits, health care insurance, and/or medical billing preferred.
- Strong communication skills, including the ability to convey information clearly, listen actively, and write with correct spelling, grammar, and punctuation.
- High level of empathy, emotional intelligence, adaptability, customer focus, and problem-solving ability.
- Knowledge of call center operating metrics and performance management, third-party systems such as SelectRx, Pro-Care, or FSV, and call center software such as Five9 or In-Contact is a plus.
- Fluent English/Spanish is a plus.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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