Job Title: Project Manager – Senior
Location: Remote
Job Summary: We are representing an opportunity for an experienced project leader to support IT operations and service desk initiatives, automation, efficiency improvements, and end-user technology deployment for building expansion projects. This position plays a key role in coordinating stakeholders, managing delivery readiness, and providing clear executive-level visibility across complex, cross-functional workstreams.
Responsibilities:
- Own planning, execution oversight, and delivery support through production.
- Develop and maintain project plans, milestones, dependencies, and readiness activities.
- Coordinate cross-functional alignment across EUC, Service Desk, Architecture, Security, Infrastructure, and Operations teams while managing RAID.
- Lead ServiceNow-related process improvements and support additional operations or service desk initiatives as needed.
Required:
- 8+ years of project management experience delivering enterprise technology initiatives.
- PMP certification.
- Experience with SAFe Agile and Waterfall methodologies.
- Strong experience managing the client-side of vendor-led implementations, plus experience with end-user technology delivery, IT service desk AI, automation, digital workplace, or service management solutions.
- Familiarity with service desk conversational AI platforms, ServiceNow, and Microsoft Teams.
- Strong communication, organizational, and stakeholder management skills.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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