Job Title: Patient Support Specialist – Pgh
Location: Pittsburgh, Pennsylvania (On-Site)
Job Summary: We are seeking a compassionate and detail-oriented professional to support patients navigating access to care for prescription medications. Our team is looking for someone who can deliver a high-touch service experience while handling inbound and outbound calls, claims support, and coordination with patients, physicians, and pharmacies.
Responsibilities:
- Respond to inbound and outbound calls and claims related to patient access to care and reimbursement needs.
- Deliver a patient-focused experience that emphasizes empathy, clear communication, and ease of use.
- Escalate requests as needed and coordinate with internal teams to help resolve issues.
- Support additional tasks such as processing claims and answering phones based on volume.
Required:
- High school diploma or GED required.
- At least 1 year of healthcare or case management experience in a high-volume contact center environment or similar setting preferred.
- Experience working in pharmacy benefits, health care insurance, and/or medical billing preferred.
- Strong communication skills, customer focus, adaptability, empathy, and emotional intelligence required.
- Fluent English/Spanish is a plus.
- Experience with call center software such as Five9 or In-Contact, or other third-party systems such as SelectRx, Pro-Care, or FSV, is a plus.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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