Job Title: Patient Support Specialist – NJ Late Shift
Location: Whippany, New Jersey (On-Site)
Job Summary: We are seeking a patient-focused professional to support access to care for prescription medications through direct interaction with patients, physicians, and pharmacies. Our team is looking for someone who brings strong empathy, clear communication, and a service-minded approach to help manage reimbursement support, program information, and a smooth patient experience.
Responsibilities:
- Respond to inbound and outbound calls and claims from patients, physicians, and pharmacies regarding access to care and reimbursement needs.
- Deliver a concierge-style service experience by providing program information, eligibility support, reimbursement assistance, and general guidance.
- Escalate requests when needed and partner with internal teams to help resolve issues.
- Support additional administrative work as assigned, which may include mail sorting and claims processing.
Required:
- High school diploma or GED required.
- 1+ years of experience in a health care or case management environment in a high-volume contact center environment or similar setting preferred.
- Experience working in pharmacy benefits, health care insurance, and/or medical billing preferred.
- Strong communication skills, including the ability to convey information clearly and use correct spelling, grammar, and punctuation.
- High level of empathy and emotional intelligence, with a customer-focused approach.
- Ability to adapt to a variety of situations, think critically, and problem-solve issues to resolution.
- Knowledge of pharmacy benefits, health care insurance, and/or medical billing is a plus, along with experience using call center software or third-party systems such as Five9, In-Contact, SelectRx, Pro-Care, or FSV.
- English and Spanish speaking ability is a plus.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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