Job Title: Patient Support Specialist – Pgh
Location: Pittsburgh, Pennsylvania (On-site)
Job Summary: We are supporting an opportunity for a Patient Support Specialist – Pgh that plays an important part in helping patients access care for prescription medications. Our team is looking for someone who brings empathy, strong communication skills, and a service-first mindset to support patients, physicians, and pharmacies through high-touch assistance.
Responsibilities:
- Respond to inbound and outbound calls related to patient access to care and reimbursement needs.
- Support claims processing and phone handling based on volume demands.
- Provide program information, eligibility guidance, reimbursement support, and general assistance to improve the patient experience.
- Escalate issues as needed and coordinate with internal teams to help resolve questions or concerns.
Required:
- High school diploma or GED required.
- At least 1 year of healthcare or case management experience in a high-volume contact center environment or similar setting preferred.
- Experience working in pharmacy benefits, health care insurance, and/or medical billing preferred.
- Ability to communicate clearly in English; Spanish speaking ability is a plus.
- Experience with call center software such as Five9 or In-Contact is a plus.
- Experience with third-party systems such as SelectRx, Pro-Care, or FSV is a plus.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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