Job Title: Experience Services Receptionist
Location: Burlington, Massachusetts (On-Site)
Job Summary: We are seeking a client-focused professional to deliver a welcoming, polished front desk experience and support day-to-day workplace operations. Our team is looking for someone who can combine strong communication, organization, and a hospitality-driven mindset to help create a smooth and memorable experience for visitors, employees, and callers.
Responsibilities:
- Welcome and assist visitors, employees, and callers in a friendly, professional, and timely manner.
- Provide accurate wayfinding, campus information, and directions to meeting spaces, work areas, and amenities.
- Monitor the front desk and lobby area to maintain a clean, safe, organized, and well-stocked environment.
- Support daily operations by handling check-in processes, issuing visitor badges, directing calls, and creating work orders when needed.
Required:
- Strong communication skills, both verbal and written.
- Excellent customer service and interpersonal skills.
- Ability to multitask and manage time efficiently.
- Problem-solving abilities and a proactive attitude.
- Previous experience in hospitality or a client-facing role is preferred.
- Experience with CMMS (Computerized Maintenance Management Systems) programs is a plus, but not required.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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