Job Title: Workplace Experience Ambassador
Location: Plano, Texas (On-Site)
Job Summary: We are representing an opportunity for a Workplace Experience Ambassador supporting two Class-A office buildings in Plano. Our team is looking for someone who can help keep daily operations running smoothly, support client employees, and contribute to a high-quality workplace experience.
Responsibilities:
- Serve as the primary site contact for client employee inquiries, supporting ticket resolution, troubleshooting, and service feedback.
- Manage work orders through a CMMS or similar system, including creating, dispatching, and following up on requests.
- Coordinate vendor performance, track completed work, validate invoices, and communicate unresolved items to the appropriate stakeholders.
- Support site walkthroughs, events, meetings, guest services, mail services, office supplies, and emergency response needs.
Required:
- High school diploma or GED.
- 1-3 years of experience in hospitality, vendor management, or facility/property management within a Class-A office building environment.
- Proven work order ticketing experience with proficiency in CMMS or similar facility management systems.
- Strong computer knowledge with advanced technical proficiency and the ability to quickly adapt to new devices, technology, and applications.
- Exceptional customer service, organizational, communication, prioritization, and time management skills with sound judgment in a fast-paced environment.
- Ability to work independently and support compliance, reporting, budgeting, and preferred exposure to building systems, facility audits, SLA tracking, KPI monitoring, or multi-building service coordination.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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