Job Title: Business Analyst
Location: Remote
Job Summary: We are partnering with a leading organization seeking a detail-oriented professional to assess and improve mortgage servicing operations, with a strong focus on system configuration, business rules, workflows, and servicing processes. This opportunity centers on identifying root causes behind data conversion, reporting, and correspondence challenges, then turning those findings into practical recommendations that improve data integrity, efficiency, and operational visibility.
Responsibilities:
- Assess and optimize mortgage servicing platform configuration, business rules, workflows, and servicing processes.
- Evaluate data conversions and historical customer data to identify root causes affecting reporting, customer communications, servicing history, and operational visibility.
- Review correspondence workflows, including online letter writing and loss mitigation processes, to reduce errors and manual intervention.
- Analyze workflow automation and operational processes to determine whether issues stem from configuration, data conversion, testing, process design, or platform functionality, and develop remediation recommendations.
Required:
- Minimum of 5 years of experience in mortgage servicing operations and/or mortgage servicing technology.
- Hands-on experience managing, configuring, and working within ICE Mortgage Technology’s Mortgage Servicing Platform (MSP), formerly Black Knight MSP.
- Experience with MSP data conversion, data mapping, customer history, and post-conversion remediation, including identifying and resolving data integrity and reporting issues.
- Knowledge of MSP Online Letter Writer (OLLW), loss mitigation correspondence, and related servicing processes.
- Experience assessing and optimizing MSP workflows, business rules, automation, and operational processes, including root-cause analysis and corrective action.
- Experience with User Acceptance Testing (UAT), conversion validation, testing, and post-implementation remediation; strong analytical, problem-solving, and communication skills preferred.
- Minimum of a high school diploma or GED required; bachelor’s degree from an accredited college or university preferred.
- Experience in financial services industry expertise, including cards, retail banking, or mortgage audit, is a plus.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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