Job Title: IT Desktop Analyst Senior
Location: Overland Park, Kansas
Onsite Requirement: Hybrid
Duration: 8 months
Essential Job Functions:
- Provide day-to-day operational service and support for defined desktop services.
- Collaborate with third-party vendors for installation, configuration, delivery, and maintenance of components and services.
- Assist in infrastructure development activities, including release and deployment management for new services.
- Maintain accurate service asset and configuration management for desktop infrastructure.
- Monitor and report on performance for desktop services, and provide technical support for problem resolution.
- Document desktop problems and resolutions for future reference, and perform corrective procedures as needed.
- Provide coaching and mentoring to other members of the desktop team.
- Support offsite meetings when necessary.
Education/Certifications:
- High school diploma or equivalent.
- Bachelor’s degree or technical training in Computer Science, Information Systems Management, or equivalent work experience.
Experience/Minimum Requirements:
- 8-10 years of experience in computer systems or IT support preferred.
- Experience in maintaining and supporting Desktop services beneficial.
Other Skills/Abilities:
- Proficiency in relevant Desktop technologies including image definition and build, Exchange and e-mail services, and application packaging and deployment.
- Experience working collaboratively with suppliers and providing desk side and remote support.
- Strong prioritization skills, drive, and enthusiasm.
- Excellent communication and customer-facing skills.
- Technical credibility with independent judgment and decision-making experience.
- Effective problem-solving and analytical skills, with the ability to make sound decisions under pressure.
About SSi:
With over 25 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering an exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.