AI Operations & Automation Specialist

Location: Remote
Employment Type: Contract

About the Role

We are seeking a hands-on AI Operations & Automation Specialist to help transform manual business processes into scalable, AI-powered workflows. This role focuses on identifying automation opportunities, building and implementing AI solutions, and measuring their effectiveness in real-world business operations.

The ideal candidate has practical experience using AI to improve operational efficiency, automate repetitive processes, and deliver measurable business results.

Key Responsibilities

• Identify inefficient or manual business processes and develop AI-powered workflows to improve efficiency, accuracy, and scalability.
• Build and implement AI automations using generative AI tools, LLMs, prompt engineering, and workflow automation solutions.
• Evaluate existing business processes, map workflows, and determine where AI can automate tasks or support human decision-making.
• Develop testing and quality assurance processes to measure AI performance, accuracy, and reliability.
• Create evaluation datasets, establish quality benchmarks, and monitor AI outputs to identify errors and opportunities for improvement.
• Partner with Operations, Product, Engineering, and business stakeholders to implement AI solutions.
• Support human-in-the-loop workflows, including data labeling, quality reviews, and vendor-supported operations.
• Own automation initiatives from initial discovery through implementation, monitoring, and continuous improvement.

Required Qualifications

• Experience working at a tech company or online marketplace, such as Uber, DoorDash, Instacart, Lyft, Amazon, or eBay.
• 5–7 years of experience in AI Operations, Business Process Automation, Process Improvement, or related operational roles.
• Hands-on experience building and implementing AI-powered workflows or automations that have delivered measurable business results.
• Experience using generative AI tools, LLMs, and prompt engineering to improve or automate business processes.
• Experience with quality assurance, process evaluation, performance metrics, or measuring the accuracy of automated workflows.
• Strong analytical and problem-solving skills, with the ability to independently identify opportunities, implement solutions, and collaborate across teams.

About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.

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