Job Title: Help Desk Analyst
Location: Houston, Texas 77002
Duration: 6+ months contract with chances of further extensions
Job Summary: We are partnering with a dynamic team seeking a detail-oriented support professional to help keep critical business applications running smoothly. Our team is looking for someone who can triage incoming requests, communicate clearly with users, and work closely with offshore development teams to drive timely resolution.
Responsibilities:
- Serve as the first point of contact for support requests received by phone, email, or ticketing system.
- Log, categorize, and triage incoming issues to determine severity, priority, and whether the request is a bug, enhancement, or general inquiry.
- Escalate complex items to Level 2/Level 3 teams and provide complete details needed for resolution.
- Maintain professional communication with customers, track support activity, and identify recurring issues for process or knowledge base improvements.
Required:
- Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
- 1–3 years of experience in application support or a help desk environment within the oil & gas industry
- Familiarity with SDLC and issue tracking tools such as Azure DevOps or JIRA, SQL DB and SQL query, web-based application support, basic troubleshooting techniques, Agile/Scrum exposure is preferred.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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