Job Title: Business Analyst
Location: Cambridge, Massachusetts (Hybrid)
Job Summary: We are supporting an exciting opportunity for a Business Analyst to help drive stability, enhancements, and operational support across field technologies used by commercial teams. Our team is seeking a candidate who can translate business needs into clear requirements, coordinate across stakeholders, and support critical field activities with confidence and precision.
Responsibilities:
- Support field technologies and related platforms used by US Field Operations.
- Gather, document, and prioritize business requirements for CRM enhancements, DCR requests, omnichannel initiatives, and process improvements.
- Partner with IT, vendors, and service owners to manage incidents, service requests, enhancements, escalations, testing, and readiness activities.
- Provide operational support for field users, including issue analysis, troubleshooting, quarter-start support, data validation, and cross-functional coordination.
Required:
- Bachelor’s degree in Business, Information Systems, or a related field, or equivalent work experience.
- 5+ years of experience as a Business Analyst supporting commercial, sales, or field-facing technologies.
- Hands-on experience supporting Veeva CRM platforms.
- Strong experience working within IT service management frameworks, including incidents, service requests, and enhancements.
- Demonstrated ability to gather requirements, perform impact analysis, and translate business needs into clear documentation.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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