Job Title: Business Process Improvement Lead
Location: Remote
Job Summary: We are seeking a skilled professional to lead high-impact, cross-functional projects aimed at optimizing customer support operations. Our team values continuous improvement, operational efficiency, and innovation to enhance the overall customer experience.
Responsibilities:
- Deliver process improvements for priority roadmap programs, including process analysis, pilot design, execution, and control plan development.
- Lead cross-functional project teams using Lean Six Sigma methodology to implement operational changes and continuous improvement initiatives.
- Collaborate with analytics and business stakeholders to collect, analyze, and leverage process data for decision-making and project delivery.
- Create process diagrams, evaluate existing workflows, and develop control plans for sustained improvements and risk mitigation.
Required:
- Minimum 5 years of post-graduate operations experience; industrial engineering or similar preferred.
- Lean Six Sigma Green Belt or Black Belt certification, or equivalent experience.
- Advanced knowledge of customer service and contact center operations.
- Intermediate SQL and Excel skills, with demonstrated analytics capability.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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