Job Title: Complaint Technician
Location: Bothell, Washington (On-Site)
Job Summary: We are seeking a detail-oriented professional to support complaint return product processes with a strong focus on quality assurance and process improvement. Our team values individuals who are committed to continuous learning, collaboration, and upholding the highest standards of laboratory and documentation practice.
Responsibilities:
- Assist in executing complex tasks related to complaint returns and support product quality inspection activities.
- Remedy device malfunctions, escalate issues as needed, and provide input on planning and priority-setting within the area of responsibility.
- Implement process improvements and support validation protocols, ensuring adherence to good laboratory and documentation practices.
- Follow all safety guidelines for the handling and disposal of devices and hazardous materials to maintain a safe work environment.
Required:
- High School Diploma, Vocational Education, or equivalent.
- No prior experience required.
- Ability to conduct quality control inspections and support technical documentation.
- Strong digital literacy and knowledge of basic quality management and troubleshooting principles.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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