Job Title: Content Developer: III (Senior)
Location: Greenwood Village, Colorado
Onsite requirement: Hybrid, 2-3 days onsite in Greenwood Village
Responsibilities:
- Define and execute content strategy for digital channels to enhance customer self-service experience.
- Collaborate with UI/UX, product, and tech teams to craft exceptional user experiences and guide product development.
- Manage various content types targeting internal and external users, ensuring consistency and effectiveness.
- Establish customer-centric tone of voice and advocate for clear, approachable language.
- Contribute to cross-functional efforts to innovate and refine product features and offerings.
- Develop frameworks and processes to maintain and enhance product content quality across digital platforms.
- Utilize user research and feedback to drive product improvements and enhance user experience.
- Stay informed about market trends and competitive landscape in farm credit sector.
- Effectively communicate content design decisions and processes.
Basic Qualifications
- Bachelors degree in business, communications or related field
- 8+ years experience helping people through understandable Content Design, Strategy and UX Writing.
- 4+ years of professional experience in copywriting and editing.
- Excellent English language skills, including knowledge of grammar and style.
- Ability to turn financial product and service’s content into simple and engaging customer language.
- Ability to explain edits and creative concepts to cross-functional stakeholders.
- Proficient in content management tools (e.g. Drupal, WordPress, Wix)
- Proven ability to tackle complex subject matter
- Experience defining, tracking, and reporting on content metrics and an ability to communicate this efficiently to the team.
- Ability to adapt quickly and work independently in a fast-paced environment with shifting constraints.
- Experience collaborating with designers, product managers, engineers, and user experience researchers.
- Familiarity working with compliance and legal teams during the content development and approval process.
- A portfolio or selection of writing samples and past work to share.
About SSi:
With over 25 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering an exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.