Job Title: Customer Billing SME (CIS)
Location: Syracuse, New York (On-Site)
Job Summary: We are seeking a Customer Billing SME (CIS) to support a major transformation initiative focused on improving how customer operations are designed and delivered. This position will help shape business processes, integrations, and controls that strengthen accuracy, efficiency, and service delivery across new connection activities.
Responsibilities:
- Design business process workflows that support rules, obligations, controls, and service levels.
- Support the implementation of business processes for new building, premise, and service establishment activities.
- Collaborate with business stakeholders, technology teams, and functional leadership to align requirements and process design.
- Identify exceptions, risks, and mitigation options while helping deliver standardized solutions across jurisdictions.
Required:
- 5+ years of experience in utility customer service, billing operations, metering and meter reading operations, field service scheduling and work order completion, or service connection establishment and upgrade.
- Proven experience delivering functional products in medium to large-scale CIS endeavors.
- Strong knowledge of utility networks and metering technologies.
- Hands-on configuration experience in relevant CIS platforms and expertise in billing exception handling and automated workflows.
- Experience with controls and bulk execution strategies to validate meter-to-cash processing accuracy.
- Familiarity with regulatory compliance and revenue assurance in utility billing processes, plus demonstrated ability to lead stakeholder communication through functional and project leadership levels.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from SSi People and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: SSi People Privacy Policy