Job Title: Customer Service Agent
Location: Nashville, Tennessee (Hybrid)
Job Summary: We are seeking talented professionals to support French-speaking customers and drive high-quality client interactions. Our team excels at delivering data-driven solutions and streamlined troubleshooting to enhance service excellence and customer satisfaction.
Responsibilities:
- Resolve complex and high-priority customer issues through coordination with internal teams for comprehensive solutions.
- Utilize advanced analytics to monitor agent performance and prepare reports to inform coaching and operational decisions.
- Execute advanced troubleshooting procedures for technical problems and provide support for sophisticated product and service inquiries.
- Guide and train junior team members while recommending strategic improvements to enhance overall service quality.
Required:
- High School Diploma or Vocational Education.
- Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or related field.
- Proficiency in data analysis, troubleshooting, CRM software, Microsoft Office, documentation, and customer response management.
- Ability to speak French and deliver support for French customers, with strong skills in escalation management and customer satisfaction techniques.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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