Job Title: Customer Service Representative
Location: Naples, Florida (Hybrid)
Job Summary: Our team is seeking a dynamic Customer Service Representative to amplify our customer support initiatives. We strive to provide exceptional service and build lasting relationships through interactions across multiple channels, ensuring customer satisfaction and technical resolution.
Responsibilities:
- Provide Tier 1 customer support through email, phone, and chat, addressing inquiries and resolving issues swiftly.
- Investigate customer service complaints and recommend appropriate solutions or escalate when necessary.
- Maintain comprehensive records of customer interactions and service activities for quality assurance.
- Assist in the configuration of new merchant setups and technical issue resolution.
Experience/Minimum Requirements:
- Bachelor's degree or equivalent experience in customer service-related fields.
- Demonstrated skill in handling customer support queries in call centers, retail, or hospitality sectors.
- Proficient in troubleshooting, with strong analytical and problem-solving abilities.
- Exceptional communication skills to convey technical information to diverse stakeholders.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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