Job Title: Experience Services Ambassador
Location: Burlington, Massachusetts (On-Site)
Job Summary: We are seeking a hospitality-focused professional to support a premium workplace experience and serve as a key point of contact for client employees and guests. This position is centered on delivering responsive service, strong coordination, and a polished presence that helps create a smooth and welcoming environment.
Responsibilities:
- Serve as the initial point of contact for client employee inquiries, issues, troubleshooting, and feedback related to workplace services.
- Deliver services in alignment with service level agreements, standard processes, professional brand expectations, and applicable local regulations.
- Conduct routine walkthroughs and assessments to support service quality, compliance, and stable delivery across the workplace.
- Support events, conference room bookings, reception coverage, floor engagement, and day-to-day administrative and operational tasks.
Required:
- Bachelor’s degree or equivalent.
- 1-3 years of prior relevant experience in hospitality, facility/property management, operations, and/or knowledge of commercial real estate, preferred.
- Proficient skills in Microsoft Office Suite, including Teams, Excel, PowerPoint, Word, OneNote, and Outlook.
- Exceptional customer service skills, professionalism, strong communication abilities, and the ability to manage multiple priorities in a fast-paced environment.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from SSi People and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: SSi People Privacy Policy