Job Title: Finance Transformation & R&A Governance Lead
Location: Remote
Job Summary
We are seeking a Finance Transformation leader with strong experience across operational finance, reporting governance, and cross-functional transformation initiatives. This role will support a high-impact program focused on improving governance, reporting accuracy, and cost optimization across Refunds & Appeasements (R&A) processes for a large technology/delivery sector client.
The ideal candidate will bring a blend of project management, finance/accounting expertise, operational process transformation, and data/reporting governance experience. Candidates with backgrounds in payments, disputes, chargebacks, reconciliation, operational finance, or customer compensation programs are highly relevant.
Key Responsibilities
- Lead end-to-end finance transformation initiatives focused on Refunds & Appeasements (R&A), including governance, reporting alignment, and operational process optimization.
- Establish governance frameworks, standardized taxonomy, and a Single Source of Truth (SSOT) for R&A-related reporting and data management.
- Partner across Finance, Operations, Product, Technology, and Reporting teams to resolve reporting discrepancies and improve operational-financial alignment.
- Analyze reason-code level data and reporting gaps to improve visibility into refunds, credits, appeasements, settlements, and related operational costs.
- Drive initiatives focused on improving reporting accuracy, reducing financial leakage, and strengthening operational controls.
- Support alignment between operational reporting, General Ledger mapping, and P&L reporting structures.
- Lead cross-functional working sessions, stakeholder management, and program execution within complex enterprise environments.
Required Qualifications
- 4+ years of experience leading Finance Transformation, Operational Finance, Payments Transformation, or related enterprise transformation initiatives.
- Strong understanding of finance and accounting concepts including cost management, General Ledger structures, reconciliations, and P&L reporting.
- Experience working across cross-functional environments involving Finance, Operations, Technology, Data, and Reporting teams.
- Experience with governance, reporting standardization, data remediation, or enterprise reporting transformation initiatives.
- Strong analytical and problem-solving skills with experience identifying reporting gaps, process inconsistencies, and operational inefficiencies.
Preferred Backgrounds
- Refunds & Appeasements (R&A)
- Payments Operations
- Chargebacks / Disputes
- Reconciliation & Settlement Operations
- Operational Finance Transformation
- Financial Reporting Governance
- Ecommerce / Delivery / Marketplace Operations
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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