Job Title: General Service Representative
Location: Glenbard, Illinois (Hybrid)
Job Summary: We are seeking a customer-focused General Service Representative to manage high-volume customer orders and coordinate electric service requests from initiation through completion. This position requires strong communication, organization, and follow-through skills, with the ability to work independently in a fast-paced environment while ensuring excellent customer service and timely order management.
Responsibilities:
-
Receive and manage customer orders, including new service installations, relocations, and revisions or upgrades to existing services.
-
Engineer new service installations and coordinate changes to existing electric services.
-
Manage older backlogged orders while prioritizing and addressing new, high-priority requests.
-
Maintain regular customer communication, provide timely updates, follow through on commitments, and accurately update job statuses in internal systems.
Required:
-
1–5 years of relevant experience managing customer orders, customer service requests, or similar responsibilities in a fast-paced environment.
-
Strong communication and customer service skills, with the ability to manage high volumes of orders and maintain customer satisfaction.
-
Proficiency in AutoCAD and Microsoft Office applications, including Outlook, Excel, Word, Teams, and PowerPoint.
-
Minimum high school diploma, with some college education or training in engineering or business administration; ability to learn new systems, adapt to changing processes, and independently manage orders from beginning to end.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from SSi People and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: SSi People Privacy Policy