Job Title: Help Desk Technician / Analyst
Location: Pataskala, Ohio (On-site)
Job Summary: We are seeking a dedicated professional to provide essential application and desktop support to business users. Our team values effective troubleshooting, communication, and a strong commitment to maintaining IT standards and security within the organization.
Responsibilities:
- Deliver troubleshooting for PC, network, phone, printer hardware and software, as well as mobile devices and handhelds.
- Participate in technology refresh projects and provide desk-side and remote support to business users.
- Serve as the initial point of contact for all IT-related issues, coordinating resolution activities with involved parties while acting as the single contact for end users.
- Comply with organizational IT standard processes, procedures, client services, and security policies while performing assigned duties and asset management requirements.
Required:
- Excellent customer service, interpersonal, and communication skills.
- Ability to prioritize tasks and adapt to changing technologies, demonstrating strong learning capability.
- Bachelor’s degree in Information Technology, or Associate degree plus 3-5 years of relevant experience.
- Experience with ITIL-focused ticket management tools; IVANTI knowledge is a plus but not required.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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