Job Title: Junior Business Analyst
Location: Pittsburgh, Pennsylvania (On-Site)
Job Summary: We are seeking a Business Analyst to support IT Service Management activities and serve as a key liaison between business stakeholders and technology teams. Our team is looking for a detail-oriented professional who can analyze service data, resolve issues, and help improve internal processes through clear communication and strong problem-solving.
Responsibilities:
- Act as a liaison between business stakeholders and technology teams to support service tickets and resolve loan-related issues.
- Analyze ticketing data to identify trends, recurring issues, and opportunities for process improvement.
- Provide escalation support and communicate updates clearly and professionally to business partners.
- Document workflows, standard operating procedures, knowledge base content, and manual tasks following disruptions or automation.
Required:
- Ability to simplify complex technical concepts for business partners.
- Strong technical troubleshooting and independent problem-solving skills.
- Strong customer service focus with the ability to build rapport, handle frustration, and increase end-user satisfaction.
- Ability to identify trends and patterns in data to support decision-making.
- Skill in documenting problems and procedures.
- Understanding of how to integrate AI tools such as CoPilot and Power Automate to improve internal processes.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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