Job Title: Omnichannel Orchestration Product Owner
Location: Remote
Job Summary: We are seeking a strategic leader to drive the evolution of omnichannel engagement solutions within a transformative global product operating model. Our team focuses on delivering measurable business value by leveraging data-driven insights, modern technology, and cross-functional collaboration to orchestrate exceptional customer experiences.
Responsibilities:
- Develop and continuously refine the product vision, roadmap, and measurable outcomes for omnichannel orchestration, ensuring alignment with global and franchise priorities in partnership with key stakeholders.
- Translate complex business needs into prioritized product solutions, using user insights and engagement data to create meaningful impact and elevated customer experiences.
- Partner closely with technical and business leads to align capability development and delivery sequencing, ensuring effective collaboration and integration across business functions and technology teams.
- Monitor adoption, key performance indicators, and engagement metrics to inform ongoing optimization, product improvement, and value realization across the enterprise.
Required:
- Bachelor’s degree in business, technology, marketing, science, or a related field.
- Minimum of 8 years’ experience in pharmaceutical, healthcare, or other highly regulated industries, with proven exposure to digital product management or product ownership.
- Minimum of 8 years’ experience in omnichannel engagement, campaign orchestration, digital marketing platforms, or related commercial capability roles.
- Demonstrated experience in agile product development teams, design of scalable product frameworks, and hands-on use of product tools such as JIRA and Confluence.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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