Job Title: Patient Support Specialist
Location: Whippany, New Jersey (On-site)
Job Summary: We are seeking dedicated individuals to join our team in a crucial role focused on providing patient-centered support. Our team prides itself on delivering a highly empathetic, concierge-class experience, ensuring patients, physicians, and pharmacies receive exceptional service and timely access to care for prescription medications.
Responsibilities:
- Respond promptly to inbound and outbound phone calls and claims from patients, physicians, and pharmacies, assisting with access to care and reimbursement needs.
- Deliver program information, eligibility guidance, and support for copay assistance programs with a strong focus on empathy and clear communication.
- Refer escalation requests as needed, collaborating with other teams such as Program Management, IT, and Contact Center teams to resolve complex issues.
- Support other departments as assigned, which may include administrative tasks such as mail sorting or claims processing.
Required:
- High school diploma or GED completed.
- At least 1 year of experience in health care or case management within a high-volume contact center or similar environment is preferred.
- Strong customer empathy, high emotional intelligence, and a dedication to excellent patient care and service.
- Clear and effective communication skills, both verbal and written, with proper spelling, grammar, and punctuation.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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