Job Title: Patient Support Specialist – Late Shift
Location: Whippany, New Jersey (On-site)
Job Summary: We are searching for empathetic professionals to provide support enabling access to care for prescription medications within a high-volume contact center environment. Our team interacts directly with patients, physicians, and pharmacies, guiding each through the processes of copay assistance programs and delivering a seamless, positive experience from start to finish.
Responsibilities:
- Respond to inbound and outbound phone calls and claims, supporting patients, physicians, and pharmacies with access to care and reimbursement needs.
- Deliver clear program information, eligibility details, and reimbursement support while ensuring program goals and medication adherence.
- Escalate complex requests as needed, collaborating with internal teams such as Program Management, IT, and other Contact Center units for issue resolution.
- Assist with administrative tasks, including mail sorting and claims processing, and contribute to other departments as required.
Required:
- High School Diploma or GED required.
- At least one year of experience in health care or case management, preferably within a high-volume contact center or similar environment.
- Strong customer empathy and communication skills, including effective listening, clear communication, and proficiency in writing with correct spelling, grammar, and punctuation.
- Knowledge or experience in pharmacy benefits, health care insurance, or medical billing preferred, with adaptability and problem-solving skills prioritized.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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