Job Title: Patient Support Specialist – NJ
Location: Whippany, New Jersey (On-site)
Job Summary: We are looking to connect with professionals who are passionate about providing crucial support to patients seeking access to prescription medications. Our team delivers a concierge-level experience, ensuring patients, physicians, and pharmacies receive the assistance necessary for seamless program participation and medication adherence.
Responsibilities:
- Respond to inbound and outbound phone calls regarding patient access, copay assistance programs, and reimbursement support.
- Communicate compassionately and clearly to patients, physicians, and pharmacies, focusing on delivering ease of use and program information.
- Refer escalated requests as needed and collaborate with additional internal departments to resolve issues.
- Assist with administrative tasks such as mail sorting or claims processing as assigned, helping to streamline overall departmental operations.
Required:
- High School Diploma or GED completed.
- At least 1 year of experience in a high-volume contact center, health care, or case management environment.
- Strong communication abilities, including clear verbal and written skills, with a focus on empathy and customer service.
- Familiarity with pharmacy benefits, health care insurance, or medical billing (preferred but not mandatory).
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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