Job Title: Patient Support Specialist – NJ
Location: Whippany, New Jersey (On-site)
Job Summary: We are seeking individuals who excel in providing empathetic, customer-focused health care support to join our team. Our team is dedicated to ensuring patients receive seamless access to prescription medications through high-quality copay assistance programs and concierge-level service.
Responsibilities:
- Respond to inbound and outbound calls from patients, physicians, and pharmacies to enable access to care for prescription medications and address reimbursement needs.
- Deliver program information, eligibility support, and general guidance to ensure a smooth and supportive patient experience throughout the copay assistance process.
- Utilize strong customer empathy and problem-solving capabilities to address inquiries, assist with claim processing, and escalate complex issues as appropriate.
- Collaborate with internal teams and handle occasional administrative tasks such as mail sorting and claims processing when required.
Required:
- High school diploma or GED.
- At least 1 year of experience in health care or case management in a high-volume contact center or similar environment preferred.
- Strong customer focus, empathy, effective communication skills (verbal and written), and active listening abilities.
- Knowledge of pharmacy benefits, health care insurance, or medical billing preferred; multilingual skills in English and Spanish considered a plus.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from SSi People and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: SSi People Privacy Policy