Job Title: Patient Support Specialist – NJ
Location: Hanover, New Jersey (On-site)
Job Summary: We are seeking a compassionate team member dedicated to supporting patient healthcare access through concierge-level assistance. Our team ensures each patient receives timely program information, claim support, and the guidance needed to access crucial prescription medications.
Responsibilities:
- Respond to inbound and outbound calls from patients, physicians, and pharmacies regarding access to care and reimbursement for prescription medications.
- Deliver program details, determine eligibility, and support copay assistance while focusing on a positive and empathetic patient experience.
- Identify and escalate issues as appropriate, collaborating with internal partners such as Program Management, IT, and other contact center teams to reach solutions.
- Assist with administrative tasks as needed, such as mail sorting and claims processing, and undertake other assignments to maintain seamless department operations.
Required:
- High School diploma or GED completed.
- Minimum of 1 year of experience in healthcare or case management within a high-volume contact center or comparable environment.
- Strong communication skills, including active listening, clear verbal and written language, accurate spelling, grammar, and punctuation.
- Demonstrated empathy, adaptability, emotional intelligence, and critical thinking abilities essential for resolving patient issues.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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