Job Title: Patient Support Specialist – NJ
Location: Whippany, New Jersey (On-Site)
Job Summary: We are seeking a compassionate and detail-oriented professional to support patients, physicians, and pharmacies with access to care and reimbursement needs tied to prescription medication programs. This position plays an important part in delivering a high-touch, patient-centered experience that helps make program support clear, accessible, and effective.
Responsibilities:
- Respond to inbound and outbound calls and claims from patients, physicians, and pharmacies with a focus on access to care and reimbursement support.
- Deliver a high level of patient empathy and service while helping ensure a smooth and reassuring experience.
- Process claims when required and support phone coverage based on volume and operational needs.
- Escalate issues appropriately and assist with administrative tasks such as mail sorting or claims processing when needed.
Required:
- High school diploma or GED required.
- 1+ years of experience in health care, case management, or a high-volume contact center environment preferred.
- Experience working in pharmacy benefits, health care insurance, and/or medical billing preferred.
- Strong communication skills, customer focus, adaptability, problem-solving ability, and experience supporting patient care, access to care, reimbursement support, and claims processing.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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