Job Title: Patient Support Specialist – NJ
Location: Whippany, New Jersey (On-Site)
Shift Hours: 9am-5:30pm
Job Summary: We are recruiting for a Patient Support Specialist – NJ opportunity supporting a white-glove patient access and reimbursement service team. Our team is looking for a professional who can provide compassionate, efficient support to patients, physicians, and pharmacies while helping improve access to care and medication adherence.
Responsibilities:
- Respond to inbound and outbound calls and claims support requests from patients, physicians, and pharmacies.
- Provide program information, eligibility support, reimbursement assistance, and general guidance to support the patient experience.
- Escalate complex requests as needed and partner with internal teams to help resolve issues.
- Support additional administrative tasks when needed, including mail sorting and claims processing.
Required:
- High School diploma or GED required.
- Experience in a health care or case management environment within a high-volume contact center, or similar setting, preferred.
- Strong communication skills, including the ability to convey information clearly and use correct spelling, grammar, and punctuation.
- High level of customer empathy, emotional intelligence, adaptability, and problem-solving ability.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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