Job Title: Patient Support Specialist – NJ
Location: Whippany , New Jersey (On-Site)
Job Summary: We are seeking a Patient Support Specialist to provide compassionate, high-touch support for patients, physicians, and pharmacies related to access-to-care and reimbursement needs. This role plays an important part in delivering a smooth, supportive experience for patients while helping resolve questions and process requests accurately and efficiently.
Responsibilities:
- Respond to inbound and outbound calls, as well as claims inquiries, from patients, physicians, and pharmacies.
- Provide program information, eligibility support, reimbursement assistance, and general guidance to help improve the patient experience.
- Escalate requests when needed and collaborate with internal teams to help resolve issues.
- Assist with administrative tasks such as mail sorting and claims processing when needed.
Required:
- High School diploma or GED required.
- 1+ years of experience in a health care or case management setting, preferably in a high-volume contact center environment or similar.
- Experience in pharmacy benefits, health care insurance, and/or medical billing preferred.
- Strong communication skills, patient care experience, customer empathy, emotional intelligence, problem solving, adaptability, and English language proficiency.
- Additional experience with call center operating metrics and performance management, third-party systems such as SelectRx, Pro-Care, or FSV, and call center software such as Five9 or In-Contact is a plus.
- Spanish speaking ability is a plus.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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