Job Title: Patient Support Specialist – NJ Late Shift
Location: Whippany , New Jersey (On-Site)
Job Summary: We are representing this company in the search for a Patient Support Specialist – NJ Late Shift who will help deliver a high-touch patient experience and support access to care for prescription medications. Our team is seeking a detail-oriented professional with strong empathy, clear communication skills, and the ability to support patients, physicians, and pharmacies with reimbursement and program-related needs.
Responsibilities:
- Respond to inbound and outbound calls and claims related to patient access to care and reimbursement support.
- Provide program information, eligibility support, and general guidance to help create a smooth patient experience.
- Escalate requests when needed and coordinate with internal teams to help resolve issues.
- Assist with additional administrative tasks as needed, including mail sorting and claims processing.
Required:
- High School diploma or GED required.
- Experience in patient care or health care case management engagement in a high-volume contact center environment or similar environment preferred.
- Knowledge of pharmacy benefits, health care insurance, and/or medical billing preferred.
- Strong communication skills, customer focus, empathy, emotional intelligence, adaptability, critical thinking, and problem-solving skills required.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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