Job Title: Patient Support Specialist – Pgh
Location: Pittsburgh, Pennsylvania (On-Site)
Job Summary: We are supporting a company seeking a Patient Support Specialist – Pgh to provide attentive, patient-focused service in a high-touch support environment. Our team is looking for someone who can help create a smooth and reassuring experience for patients while handling access-to-care and reimbursement-related needs with care and professionalism.
Responsibilities:
- Respond to inbound and outbound calls and claims from patients, physicians, and pharmacies.
- Support access-to-care and reimbursement needs while maintaining a strong focus on patient empathy and the consumer experience.
- Process claims and answer phones based on volume, as needed.
- Escalate requests appropriately and coordinate with internal teams to help resolve issues.
Required:
- High School diploma or GED required.
- 1+ years of experience in healthcare or case management in a high-volume contact center environment or similar setting preferred.
- Experience working in pharmacy benefits, health care insurance, and/or medical billing preferred.
- Strong communication skills, customer focus, adaptability, and problem-solving abilities required.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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