Job Title: Patient Support Specialist – Pgh
Location: Pittsburgh, Pennsylvania (On-Site)
Job Summary: We are seeking a Patient Support Specialist to provide compassionate support for patients seeking access to prescription medication assistance programs. Our team is looking for someone who can manage inbound and outbound calls, respond to claims, and help create a smooth, supportive experience from start to finish.
Responsibilities:
- Handle inbound and outbound calls and claims from patients, physicians, and pharmacies.
- Support patient access to care, reimbursement needs, and program information with empathy and clarity.
- Escalate requests when needed and partner with internal teams to help resolve issues.
- Perform additional assignments as needed based on volume and operational needs.
Required:
- High School diploma or GED required.
- 1+ years of experience in healthcare or case management in a high-volume contact center environment, or a similar environment preferred.
- Experience working in pharmacy benefits, health care insurance, and/or medical billing preferred.
- Experience with patient care, emotional intelligence, customer empathy, communication, adaptability, and problem solving.
- Experience with third-party systems such as SelectRx, Pro-Care, or FSV is a plus.
- Experience with call center software such as Five9, In-Contact, or similar is a plus.
- Fluent English and Spanish speaking, reading, and writing skills are a plus.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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