Job Title: Patient Support Specialist – Pgh
Location: Pittsburgh, Pennsylvania (On-Site)
Job Summary: We are recruiting for a Patient Support Specialist – Pgh opportunity with a company focused on delivering patient access support and a high-touch service experience. Our team is looking for a candidate who can help patients, physicians, and pharmacies navigate access to care and reimbursement needs with empathy, professionalism, and strong communication.
Responsibilities:
- Respond to inbound and outbound calls related to patient access to care, reimbursement needs, and claims support.
- Provide clear program information, eligibility guidance, and general support to help create a smooth patient experience.
- Manage escalations as needed and coordinate with internal teams to resolve service issues.
- Support additional tasks such as claims processing and phone coverage based on daily volume and business needs.
Required:
- High School diploma or GED required.
- Minimum 1 year of healthcare or case management experience in a high-volume contact center environment or similar setting preferred.
- Experience working in pharmacy benefits, health care insurance, and/or medical billing preferred.
- Strong communication skills, customer focus, adaptability, patient empathy, and emotional intelligence required.
- Knowledge of call center operating metrics and performance management is a plus.
- Experience with third-party systems such as SelectRx, Pro-Care, or FSV, and call center software such as Five9 or In-Contact is a plus.
- Fluency in English required; Spanish speaking ability is a plus.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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