Job Title: Patient Support Specialist – Pgh Late Shift
Location: Pittsburgh, Pennsylvania (On-site)
Job Summary: We are seeking a highly empathetic team member to provide direct support and healthcare access services to patients in need of prescription medication assistance. Our team focuses on creating a positive patient experience by managing support from initial contact through to resolution, ensuring compassionate and knowledgeable assistance throughout every interaction.
Responsibilities:
- Respond to inbound and outbound phone calls regarding patient access to care and reimbursement needs.
- Deliver program information, eligibility determination, and reassurance to patients, physicians, and pharmacies.
- Refer escalated requests to internal teams such as Program Management, IT, and Patient Support to resolve issues efficiently.
- Perform additional assignments as needed to enhance the patient experience and support program goals.
Required:
- High School Diploma or GED required.
- At least 1 year of experience in healthcare or case management within a high-volume contact/contact center environment preferred.
- Knowledge or experience with pharmacy benefits, healthcare insurance, or medical billing (preferred).
- Strong customer empathy, soft skills, and effective communication abilities (verbal and written).
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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