Job Title: Patient Support Specialist – Pgh Late Shift
Location: Pittsburgh, Pennsylvania (On-Site)
Job Summary: We are supporting a confidential healthcare services opportunity for a Patient Support Specialist – Pgh Late Shift focused on helping patients access prescription medications and related care support. Our team is seeking a professional who can bring empathy, strong communication, and a service-first mindset to a high-touch, patient-facing environment.
Responsibilities:
- Respond to inbound and outbound calls and claims from patients, physicians, and pharmacies.
- Provide program information, eligibility support, reimbursement assistance, and general guidance to help simplify the patient experience.
- Escalate requests as needed and collaborate with internal teams to help resolve issues efficiently.
- Process claims and answer phones based on volume, while supporting other assignments as needed.
Required:
- High School diploma or GED required.
- 1+ years of healthcare or case management experience in a high-volume contact center environment or similar environment preferred.
- Experience working in pharmacy benefits, health care insurance, or medical billing preferred.
- Strong patient care, case management, customer empathy, soft skills, and communication skills required.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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