Job Title: Patient Support Specialist – Pgh Late Shift
Location: Pittsburgh, Pennsylvania (On-Site)
Job Summary: We are seeking a compassionate and detail-oriented professional to support patients, physicians, and pharmacies with access-to-care and reimbursement needs for prescription medications. This position plays an important part in delivering a high-touch, patient-focused experience while helping ensure information, claims support, and program guidance are handled with care and accuracy.
Responsibilities:
- Respond to inbound and outbound calls and claims from patients, physicians, and pharmacies related to access to care and reimbursement support.
- Provide clear program information, eligibility guidance, and general support to help create a smooth patient experience.
- Manage patient needs with empathy and professionalism while supporting medication access and adherence.
- Escalate requests as needed and coordinate with internal teams such as Program Management, IT, and other Patient Support teams to help resolve issues.
Required:
- High school diploma or GED required.
- At least 1 year of healthcare or case management experience in a high-volume contact center environment or similar environment preferred.
- Experience working in pharmacy benefits, health care insurance, and/or medical billing preferred.
- Strong communication skills, including the ability to convey information clearly, listen actively, and write with correct spelling, grammar, and punctuation.
- High level of customer focus, empathy, and emotional intelligence, with the ability to adapt to a variety of situations.
- Experience with call center operating metrics and performance management, third-party systems such as SelectRx, Pro-Care, or FSV, and call center software such as Five9 or In-Contact are a plus.
- Fluency in English/Spanish is a plus.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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