Job Title: Quality Complaints Specialist
Location: Remote
Job Summary: We are dedicated to ensuring the highest quality standards through meticulous evaluation and monitoring of product complaints. Our team focuses on maintaining compliance with federal regulations while maximizing operational efficiency through detailed data analysis.
Responsibilities:
- Ensure accurate documentation of complaints and perform necessary investigations.
- Collaborate cross-functionally to resolve discrepancies and deficiencies.
- Prioritize and manage complaint data entry, notifying relevant parties upon audit completion.
- Conduct product security assessments and support audit activities as required.
Required:
- Doctorate degree, or Master’s degree with 1 year of relevant experience, or Bachelor’s degree with 2 years of relevant experience.
- Strong attention to detail and understanding of Good Distribution Practice (GDP).
- Excellent organizational skills and ability to handle complex projects in a fast-paced environment.
- Proficient in communicating effectively at all levels, both orally and in writing, with a focus on process improvements.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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