Recovery Representative

Rochester, New York

Responsible for resolving outstanding and returned payments through collections, account research, payment arrangements, and customer phone support.

Required Qualifications

  • Previous collections or payment recovery experience

  • Associate degree or higher

  • Direct customer/client experience resolving past-due balances or outstanding payments

  • Inbound phone experience in a high-volume environment

  • Experience with payment arrangements and account research

  • Microsoft Excel and Word experience

Preferred Qualifications

  • Banking, financial services, or payment-processing experience

  • Call center or accounts receivable experience

  • ACH, returned payment, or failed transaction experience

  • FSA/HSA, benefits, 401(k), or payroll experience

  • Salesforce or other CRM experience

  • Excel PivotTable or lookup experience

Max. file size: 9 MB.
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