Job Title: Senior Customer Support Representative
Location: Bethel, Connecticut (On-Site)
Job Summary: We are seeking an experienced professional to oversee and manage a portfolio of key accounts for a leading aerospace manufacturing organization. Our team places strong emphasis on relationship management, process oversight, and enhancing the customer experience for both existing and new business partners.
Responsibilities:
- Serve as the primary point of contact for assigned customer accounts, building and maintaining strong, long-lasting relationships.
- Review contracts, coordinate internally to ensure requirements are fully understood, and support proposal preparation, negotiations, and customer program reviews.
- Oversee the fulfillment process from order processing to shipping and logistics, communicating regularly with clients regarding status updates and issue resolution.
- Analyze customer claims, provide status metrics for major accounts to leadership, and identify trends or new business opportunities within the existing customer base.
Required:
- Bachelor’s degree from an accredited institution with a minimum of three (3) years of experience in account management, contract administration, customer service, project management, quality, or supply chain within manufacturing, operations, or an aerospace environment; or high school diploma/GED with a minimum of 10 years of relevant experience in these areas.
- Strong organizational skills and a track record of managing customer programs effectively.
- Proficiency in proposal and contract preparation, negotiation, and management, as well as familiarity with major aerospace customers and affiliates.
- This position requires use of information or access to hardware subject to the International Traffic in Arms Regulations (ITAR); all applicants must be U.S. persons as defined by ITAR (U.S. Citizen, U.S. Permanent Resident, Political Asylee, or Refugee).
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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