Job Title: Service Resource Planner
Location: Nashville, Tennessee (On-Site)
Job Summary: We are supporting a company seeking a Service Resource Planner to help maintain efficient scheduling, dispatching, and coordination of service resources. This position plays a key part in supporting proactive service events, managing open service orders, and keeping operations moving smoothly through accurate documentation and clear communication.
Responsibilities:
- Maintain daily schedules for service resources to support efficient allocation, timely dispatch, and operational continuity.
- Plan preventive maintenance and field change order events according to prescribed processes and timelines.
- Coordinate with the service team to resolve scheduling conflicts, update service orders, and support effective resource utilization.
- Document customer and service resource records, handle basic open service orders, escalate issues, and support ordering of service parts.
Required:
- High School Diploma or Vocational Education is required.
- No prior experience is required for consideration.
- Preferred background includes 1-3 years of Customer Service or Planning experience.
- Preferred education includes a Bachelor's or Master's Degree in a related field.
- Preferred skills include Root Cause Analysis (RCA), Troubleshooting, CRM Software, Microsoft Office, Documentation & Reporting, Recordkeeping, Operational Excellence Tools, Administrative Support, Service Operations, and Regulatory Compliance.
- No certification is required.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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