Job Title: UX Researcher
Location: Remote
Job Summary: We are seeking a UX Researcher to support user experience research and testing across digital assets, helping inform product and design decisions with clear, actionable insights. Our team is looking for someone who can work cross-functionally, take ownership of research projects end to end, and contribute to a collaborative environment focused on improving customer experience.
Responsibilities:
- Plan, scope, and conduct user research and testing projects from start to finish.
- Collaborate with product owners, product managers, experience designers, content designers, and other partners to define research goals and questions.
- Select appropriate research methods, determine suitable sample sizes, and independently program studies into required tools while completing quality assurance.
- Analyze findings and share actionable insights with partners and the broader organization.
Required:
- At least 4–5 years of experience in remote, in-person, moderated, and unmoderated user research.
- Experience with usability testing, interviews, surveys, click tests, card sorts, and tree testing.
- Hands-on experience with Maze, which is mandatory for this role.
- At least 3–4 years of experience working in finance, insurance, or healthcare, with a preference for regulated industry experience.
- Experience with AI research is required.
- Bachelor’s degree required.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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